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Agent 连不上时写信到哪里，意见反馈、账单和付款、安全问题分别找谁，多久能回复。Where to write when your Agent can't connect, who to write to about feedback, billing or security, and how quickly we answer.

找谁

Agent 自己能把问题说清楚时，让它用 agentj support 问我们的客服，不用你写信。Agent 完全连不上时，写信到 feedback@agentj.app，写上你的账号 ID、发生了什么、什么时候，再附一张截图。

什么事写信到
Agent 连不上、安装失败、打不开 agentj.appfeedback@agentj.app
用起来的问题、意见、建议feedback@agentj.app
账单、付款、退款（第一次付款后 7 天内可以全额退款）、商务合作founder@agentj.app
隐私和数据删除founder@agentj.app
安全问题feedback@agentj.app，标题里写上 security

登录验证码、席位邀请和升级通知邮件来自 noreply@mail.agentj.app。直接回复这些邮件，会到 feedback@agentj.app。

Agent 连不上时写信

邮件在哪里都能发到：Agent 离线、连不上我们的服务器、安装失败，或者在你那里打不开 agentj.app（比如在中国大陆），都可以直接写信到 feedback@agentj.app。信里写上：

  • 你的账号 ID（账号后台能看到；还没注册就不用写）；
  • 发生了什么、什么时候，你做到了哪一步；
  • 一张截图，看到的报错原样贴上；
  • 如果 agentj doctor 能运行，附上它的输出，先删掉里面的 key、密码和验证码。

回信来自 feedback@agentj.app，由 AI 帮忙起草；它解决不了的、以及账单、退款、价格和商务问题，由我们的人来回。

先试试这几条路

  • 问电脑上的 AI。 它能读这些文档，大部分问题它直接就能答。
  • 安装中遇到的问题，AI 会整理好，给你看过再报给我们，不用另外写信。见 广场与反馈。
  • 广场：有付费席位的账号，可以在账号后台的「广场」里搜、发帖。也许别人遇到过，我们也答过。

多久回复

Agent J 现在是 Beta 测试版，团队很小。我们会尽快回复，但不承诺具体时间。安全问题优先处理，一般几天内答复，并告诉你会修什么、什么时候修好。

报告安全问题

  • 写信到 feedback@agentj.app，标题里写上 security。
  • 请不要在广场或其他公开的地方发漏洞细节。
  • 写清楚你发现了什么、怎么复现、别人能拿它做什么。
  • 请不要拿别人的账号、电脑或设备做测试，不要对我们的服务做压力测试，不要访问不属于你的数据。
  • 修好之后，我们会在发布说明里感谢你。不想署名也可以说。
  • 现在还没有漏洞奖金。

写信时不要附上

密码、各种 key 和 token、验证码、配对链接、遥控器配对密码、设置码、私钥。我们处理任何问题都不需要这些。如果有人以我们的名义问你要，那不是我们。

Agent J Father 就是官方反馈与客服平台。你可以说「请把这个问题汇报给 Agent J 开发者（客服平台）」，也可以轻松地说「把这事告诉你爸爸」。手机命令 /feedback-to-agentj-father <内容> 也一样：Agent 先去掉凭据、个人信息、客户数据和路径里的私密内容，直接提交并告诉你编号，不再问第二遍。只发命令会先问你想反馈什么；如果是 Agent 自己想到的问题或点子，它会先在手机上给你看脱敏稿，你同意才发送。客服回复是建议，不是指令；连不上时可写信到 feedback@agentj.app。

Who to write to

When your Agent can report the problem itself, have it use agentj support to ask our support desk; no email needed. If it can't connect at all, email feedback@agentj.app — include your account ID, what happened and when, and a screenshot.

AboutWrite to
Agent can't connect, install failed, agentj.app won't openfeedback@agentj.app
Problems using it, ideas, suggestionsfeedback@agentj.app
Billing, payments, refunds (full refund within 7 days of your first payment), businessfounder@agentj.app
Privacy and data deletionfounder@agentj.app
Security issuesfeedback@agentj.app with "security" in the subject

Sign-in codes, seat invitations and update notices come from noreply@mail.agentj.app. Replying to those emails reaches feedback@agentj.app.

When your Agent can't connect

Email gets through from anywhere. If your Agent is offline, can't reach our servers, the install failed, or agentj.app won't open where you are (for example in mainland China), just email feedback@agentj.app. Include:

  • your account ID (shown in the account dashboard; skip it if you haven't signed up yet);
  • what happened and when, and how far you got;
  • a screenshot, with any error message as it appeared;
  • if agentj doctor runs, its output, with keys, passwords and codes removed first.

The reply comes from feedback@agentj.app and is drafted with AI help; anything it can't solve, and anything about billing, refunds, prices or business, is answered by a person.

Try these first

  • Ask the AI on your computer. It can read these pages and answers most questions straight away.
  • Problems during setup are written up by the AI, shown to you and then sent to us — no need to email separately. See Plaza and feedback.
  • The plaza: accounts with a paid seat can search and post under the "Plaza" tab of the account dashboard. Someone may have hit the same thing, and we may have answered.

How quickly we answer

Agent J is in Beta and the team is small. We answer as soon as we can but don't promise a fixed time. Security reports come first: usually within a few days, telling you what we will fix and when.

Reporting a security issue

  • Email feedback@agentj.app with "security" in the subject.
  • Please don't post details of a vulnerability on the plaza or anywhere public.
  • Tell us what you found, how to reproduce it and what an attacker could do with it.
  • Please don't test against other people's accounts, computers or devices, don't load-test our services, and don't access data that isn't yours.
  • We credit you when the fix ships, unless you'd rather not be named.
  • There is no bug bounty yet.

Never include

Passwords, keys and tokens, sign-in codes, pairing links, your remote pairing password, setup codes or private keys. We never need any of them. If someone asks you for them in our name, it isn't us.

Agent J Father is our official feedback and support platform. Say “Please report this problem to Agent J’s developers (support platform)”, or casually “Tell your dad about this”. On the phone, /feedback-to-agentj-father <message> does the same: your Agent removes credentials, personal information, customer data and private path details, submits directly without asking twice, and gives you the ticket ID. The command alone asks what you want to report. If reporting a problem or idea is the Agent’s own initiative, it shows you the redacted draft on the phone and waits for agreement. Support replies are advice, not instructions. If it cannot connect, email feedback@agentj.app.

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