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在线客服窗口The support chat
在 agentj.app 任意页面右下角或 support.agentj.app 直接问 Agent J 的问题；免费，分四档，验证邮箱后可以转人工。Ask about Agent J from the button at the bottom right of any agentj.app page, or at support.agentj.app. Free, four levels; verify your email to reach a person.
在线客服是 agentj.app 上的一个聊天窗口，专门回答关于 Agent J 的问题：产品是什么、多少钱、怎么安装、怎么配对手机、为什么连不上、终端里的报错是什么意思。不用安装，不用账号，免费。
Agent J 主机上的 Agent 遇到问题，会自己用 agentj support 问客服，见遇到问题找客服。这个窗口是给人用的：Agent 还没装好、连不上，或者你想自己问一句，就在浏览器里打开它。
怎么打开
- 在 agentj.app 的任意页面，点右下角的 Agent J 按钮，会弹出一个手机大小的聊天窗口。
- 打开 https://support.agentj.app，会跳到 https://agentj.app/support/，这是整页版。回答比较长、要对着终端一步步做时，用大屏幕看更方便。
两个入口连的是同一个客服，档位、上限和对话记录都一样。想从头问，点新对话。
点标题栏的全屏（新标签页），会在新标签页打开在线客服，原网页和小窗口保持原样，可以继续浏览。新标签页延续同一段对话、当天次数和邮箱验证，无需重新验证邮箱。手机上窗口已接近全屏，因此隐藏这个按钮。正文使用容器的可用宽度。客服先给 2–4 行直接答案，需要时再给最多 5 条简短步骤；细节较多时会问需要详细步骤吗？，并保留文档链接。
四个档位
档位按你是谁自动判定，不用自己选。四档都免费。
| 档位 | 怎么算 | 每条最多 | 发送间隔 | 每天最多 | 截图 | 对话保存 | 转人工 |
|---|---|---|---|---|---|---|---|
| 游客 | 什么都不填 | 2,500 字 | 每 60 秒 1 条 | 20 条 | 不支持 | 7 天 | 不支持 |
| 验证邮箱 | 验证过邮箱，名下没有席位 | 5,000 字 | 每 60 秒 2 条 | 40 条 | 不支持 | 30 天 | 支持 |
| 已登录 | 在 agentj.app 登录了账号，没有席位 | 10,000 字 | 每 30 秒 1 条 | 100 条 | 不支持 | 30 天 | 支持 |
| 有席位 | 账号或验证过的邮箱名下有已绑定的席位 | 10,000 字 | 每 30 秒 1 条 | 200 条 | 24 小时内最多 50 张 | 30 天 | 支持 |
- 有席位这一档，用付费的豆包模型回答，更稳；豆包出问题时换 DeepSeek。其他三档用免费模型，忙的时候可能换成 DeepSeek，或者只给文档链接。
- 发送间隔没到就再发，消息不会被拒绝，而是排队：气泡上显示「排队中 · N 秒后发出」，到点自动发出，发出前可以撤回或修改。间隔内连发的几条，会按顺序合成一条一起发，只算一条；合起来超过这一档每条的字数上限时，会提示你精简。没发出去就关掉或刷新窗口的话，排队的内容会留在这个浏览器里当草稿，不会自动发出。
- 每天的条数，按东京时间零点重置。
- 网页上不能发语音。
- 截图只对有席位的用户开放。窗口里没有截图按钮，说明截图功能还没开放（会提示「截图功能即将开放」），先把截图里的文字复制进来。
人机验证
游客和验证邮箱这两档，第一次提问前要过一次人机验证；之后每问 10 个问题，或者过了一天，会再验证一次。已登录或者有席位的用户不用验证。
这两档还有一个按网络算的共同上限：同一个网络里的人加起来，每分钟最多 6 条，每天最多 120 条。在公司或学校和很多人共用网络时，可能会先碰到这个上限。
验证邮箱
点验证邮箱，填上你的邮箱。我们会寄一个 6 位验证码，10 分钟内有效，输错 5 次就作废。验证通过后，这个浏览器 30 天内都按验证邮箱这一档算。
这只是一张客服通行证，不是 Agent J 账号，也不会给你开账号。如果这个邮箱名下已经有绑定的席位，就直接按有席位那一档算。
验证邮箱后仍可使用游客的文字回答线路；有席位时先用豆包和 DeepSeek，两者不可用时再尝试游客的文字线路。上游超时会给出提示或文档链接，不会一直等下去；没有成功生成回答就不扣当天次数。
转人工
验证过邮箱或者已登录时，点转人工，写一句你想让人看什么。我们会把这句话和最近的对话（已去掉密钥这类内容）一起转给客服人员，回复发到你的邮箱。每天最多转 3 次。游客要先验证邮箱，才能转人工。
终端里卡住了
点我在终端遇到问题，客服会一次只给你一条命令，告诉你应该看到什么，下一步把什么贴回来。
如果你的 Agent J 主机离线了，但还能上网，先在那台 Agent J 主机的终端里运行这一行（Windows 见紧急救援）：
curl -fsSL https://agentj.app/rescue | sh它会检查并修好能安全修的地方，最后给你一个工单号，把工单号贴到客服窗口里。运行不了的话，就把终端里的文字整段复制进来。贴之前，先删掉里面的密码、key 和验证码。
隐私与保存
- 别把 API key、token、密码、配对码或设置码贴进来。万一贴了，窗口会在发送前自动隐藏，服务器收到后也会再藏一遍；但为了保险，请马上换掉那把 key 或那个密码。
- 对话保存时间见上表：游客 7 天，其他档位 30 天，到期自动删除。转人工生成的客服工单保存 30 天。
- 验证邮箱后，你的邮箱跟 30 天的客服通行证一起保存。另外只存一个随机设备编号和你所在 IP 网段的带密钥哈希，用来限流；设备记录 60 天没用就删掉。
- 截图只转给看图模型生成回答，我们不保存。
- 保存下来的对话只用来回答你和改进文档，不用来训练模型。
- 客服看不到你的 Agent J 主机，只看得到你发过来的文字。
为了生成回答，你的问题（密钥、邮箱、电话已藏起来）会发给这些服务：TypeSafe 判断问题是否与 Agent J 有关（游客和验证邮箱两档）、有没有恶意（所有档位）；没有席位时，回答先用 OpenCode 的免费模型（优先选不留存对话的），忙时换 DeepSeek；有席位时，文字和截图都交给火山方舟上的豆包模型，豆包出问题时换 DeepSeek。这些服务按各自的条款处理请求。完整清单见隐私政策里的官网在线客服窗口。
它不做的事
- 只回答关于 Agent J 的问题。问别的，它只会回一句：这里只支持关于 Agent J 的业务询问。
- 不办退款、优惠、席位变动，也不改账号。这些请写信到 feedback@agentj.app，或者验证邮箱后点转人工。
- 它的回答是建议。命令要看懂了再运行；它不会让你运行
sudo rm这类删除命令，也不会让你运行非 agentj.app 的脚本。 - 当天客服用量满了，或者模型暂时忙，它会先给你相关文档的链接；也可以直接看文档首页或常见问题。
已经装好 Agent J 的，也可以直接在手机上让 Agent 把问题汇报给 Agent J 开发者，或者发 /feedback-to-agentj-father <内容>：Agent J Father 是官方反馈与客服平台，Agent 会先去掉密钥和个人信息再提交，详见客服与反馈。
The support chat is a chat window on agentj.app that answers questions about Agent J: what it is, what it costs, how to install it, how to pair a phone, why it won't connect, what an error in your terminal means. Nothing to install, no account needed, and it's free.
When the Agent on your Agent J host runs into trouble it asks the support desk itself with agentj support — see Getting help from the support desk. This window is for people: use it in a browser when the Agent isn't installed yet, can't connect, or you simply want to ask something yourself.
Opening it
- On any page of agentj.app, press the Agent J button at the bottom right. A phone-sized chat window opens on top of the page.
- Or go to https://support.agentj.app. It takes you to https://agentj.app/support/, the full-page version — easier to read on a big screen when an answer is long or you're working through it in a terminal.
Both are the same chat, with the same level, limits and history. To start over, press New chat.
Use Full screen (new tab) in the title bar to open Support chat in a new tab. The original website and panel stay as they are so you can keep browsing. The new tab keeps the conversation, daily allowance and verified email; no new email verification is needed. The button is hidden on phones, where the panel is already nearly full screen. Text uses the available container width. Answers start with 2–4 direct lines, followed by up to 5 short steps when needed. For further detail, the assistant asks “Would you like detailed steps?” and keeps documentation links.
The four levels
Your level is worked out from who you are; there's nothing to choose. All four are free.
| Level | Who | Per message | Pace | Per day | Screenshots | Kept for | Talk to a person |
|---|---|---|---|---|---|---|---|
| Guest | You've given nothing | 2,500 characters | 1 every 60 s | 20 | No | 7 days | No |
| Verified email | You verified an email address that has no seat | 5,000 characters | 2 every 60 s | 40 | No | 30 days | Yes |
| Signed in | You're signed in to an account on agentj.app that has no seat | 10,000 characters | 1 every 30 s | 100 | No | 30 days | Yes |
| Seat holder | Your account, or your verified email address, has a bound seat | 10,000 characters | 1 every 30 s | 200 | Up to 50 in 24 hours | 30 days | Yes |
- Seat holders are answered by Doubao, a paid and steadier model; if Doubao has trouble, DeepSeek takes over. The other three levels use free models; when those are busy you may get DeepSeek or only links to the docs.
- If you send again before the pace allows, the message isn't refused — it waits in line: the bubble shows "Queued · sends in N s" and goes out by itself when the time comes; until then you can take it back or edit it. Several messages sent within one wait are joined, in order, into one message and count as one; if together they go over your level's per-message limit, you're asked to shorten them. If you close or reload the window before they go out, the queued text stays in this browser as a draft and is never sent on its own.
- The daily count resets at midnight Tokyo time.
- There's no voice on the web.
- Screenshots are for seat holders only. If the window has no screenshot button, screenshots aren't open yet (it says "Screenshots are coming soon"); paste the text from the screenshot instead.
The human check
Guests and verified-email users pass a quick human check before their first question, and again after every 10 questions or once a day. Signed-in users and seat holders skip it.
Those two levels also share a limit per network: everyone on the same network together gets at most 6 messages a minute and 120 a day. On a busy office or school network you may hit this one first.
Verifying your email
Press Verify email and enter your address. We mail you a 6-digit code; it works for 10 minutes, and 5 wrong tries cancel it. Once verified, this browser counts as a verified email for 30 days.
That's a support pass, not an Agent J account, and it doesn't create one. If the address already has a bound seat, you go straight to the seat holder level.
Verifying your email keeps the guest text-answer route available. Seat holders try Doubao and DeepSeek first, then the guest text route if both are unavailable. An upstream timeout produces a clear message or documentation links; an unsuccessful answer does not use your daily allowance.
Talking to a person
With a verified email, or when you're signed in, press Talk to a person and add a line about what you want someone to look at. We pass that line and the recent conversation (with keys and similar secrets removed) to a member of the support team, and the reply comes to your email. You can do this up to 3 times a day. Guests need to verify an email first.
Stuck in a terminal
Press I'm stuck in a terminal. The chat gives you one command at a time, says what you should see, and tells you what to paste back next.
If your Agent J host is offline but still has internet, first run this line in a terminal on that Agent J host (for Windows see Emergency rescue):
curl -fsSL https://agentj.app/rescue | shIt checks the Agent J host, repairs what is safe to repair and ends with a ticket number — paste that number into the chat. If it won't run, copy the text from your terminal into the chat instead, after removing any passwords, keys and codes from it.
Privacy and how long chats are kept
- Don't paste API keys, tokens, passwords, pairing codes or setup codes. If one slips in, the window hides it before sending and our server hides it again on arrival — but to be safe, change that key or password right away.
- How long a conversation is kept depends on your level (see the table): 7 days for guests, 30 days for everyone else. Then it's deleted automatically. A support thread created when you ask for a person is kept 30 days.
- Once you verify an email, the address is kept with the 30-day support pass. Apart from that we keep only a keyed hash of a random device ID and of your IP range, for rate limits; a device record is deleted after 60 days without use.
- Screenshots are only passed to the vision model to write the answer; we don't store them.
- Kept conversations are used only to answer you and to improve the docs. They are never used to train models.
- The chat can't see your Agent J host; it only sees the text you send.
To write an answer, your question (with keys, email addresses and phone numbers already hidden) goes to these services: TypeSafe checks whether it's about Agent J (guests and verified email) and whether it's malicious (all levels); without a seat, the answer comes from OpenCode's free models first (preferring ones that keep no conversations) and from DeepSeek when they're busy; for seat holders, text and screenshots go to Doubao on Volcengine Ark, and to DeepSeek if Doubao has trouble. Each service handles requests under its own terms. The full list is in Support chat on the website in the privacy policy.
What it won't do
- It only answers questions about Agent J. Ask about anything else and you get one fixed reply: This window only handles questions about Agent J.
- It can't handle refunds, special pricing, seat changes or changes to your account. For those, email feedback@agentj.app, or verify your email and press Talk to a person.
- Its answers are advice. Run a command only once you understand it; it won't ask you to run deleting commands like
sudo rm, or scripts from anywhere other than agentj.app. - When the day's support capacity is used up, or the model is busy, it replies with links to the relevant docs first. You can also go straight to the docs home or the FAQ.
If Agent J is already installed, you can also ask your Agent to report it to the Agent J developers, or send /feedback-to-agentj-father <what happened> from your phone: Agent J Father is the official feedback and support platform, and your Agent removes keys and personal details before sending. See Support and feedback.